Refund Policy

Our Commitment to Your Satisfaction

At HN Digital Group LLC, we are confident in the value and quality of SleepLog. We want you to feel completely comfortable with your purchase. That's why we offer a straightforward 7-day money-back guarantee for all new customers.

7-Day Money-Back Guarantee

If you are not satisfied with SleepLog for any reason, you may request a full refund within 7 days of your original purchase date. No questions asked.

Eligibility Requirements

• The refund request must be submitted within 7 calendar days of the original purchase date
• This applies to first-time purchases only (one refund per customer)
• The request must be submitted via email to our support team

How to Request a Refund

To request a refund, please follow these steps:

1. Send an Email: Contact us at contact@hndigitalgroup.com with the subject line "Refund Request - SleepLog"
2. Include Your Details: Provide your full name, the email address used for purchase, and your order/transaction ID (found in your purchase confirmation email)
3. Brief Explanation (Optional): While not required, we appreciate any feedback on why SleepLog did not meet your expectations so we can improve our service

Refund Processing Time

Once we receive your refund request:

• We will review and process your request within 2-3 business days
• You will receive an email confirmation once the refund is initiated
• The refund will be credited to your original payment method
• Depending on your bank or credit card provider, it may take an additional 5-10 business days for the funds to appear in your account

Subscription Cancellations

If you have a recurring subscription:

• You may cancel your subscription at any time through your account settings or by contacting support
• Cancellation will take effect at the end of your current billing period
• You will retain access to SleepLog until the end of your paid period
• The 7-day money-back guarantee applies only to your initial purchase, not to subsequent renewal charges
• No partial refunds are issued for unused portions of a billing period after the initial 7-day window

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests made more than 7 days after the original purchase date
• Second or subsequent purchases by the same customer (the guarantee is a one-time offer)
• Accounts terminated due to violation of our Terms of Service
• Chargebacks or disputed transactions—please contact us first to resolve any issues

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly and fairly. Filing a chargeback without first contacting us may result in:

• Immediate termination of your SleepLog account
• Inability to purchase SleepLog or other HN Digital Group products in the future

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The refund terms applicable to your purchase are those in effect at the time of your original transaction.

Questions?

If you have any questions about our Refund Policy or need assistance, please don't hesitate to contact us: